qqgg Privacy Policy
qqgg gives the highest priority to protecting your personal information — through SSL encryption and strict security measures.
Introduction and Purpose
qqgg ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, and protect your personal information.
By using the qqgg website or creating an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
We have drafted this policy in accordance with applicable data protection laws and international best practices. Your right to privacy is very important to us and we are committed to always operating with transparency.
What Information We Collect
qqgg may collect information from you in various ways. Below is a detailed description of the types of information we collect:
Name, date of birth, national identity card number (for identity verification), email address, and username — collected at the time of account registration.
Transaction history, deposit and withdrawal records, last four digits of bKash / Nagad / Rocket / Upay account numbers — payment passwords are not stored directly.
IP address, browser type and version, device information, operating system, session duration, and cookie data — for site security and performance.
Play history, bet amounts, win and loss records, bonus usage history, and game preferences — used to improve the quality of service.
Live chat messages, email correspondence, and the contents of customer service tickets — stored to resolve issues and ensure service quality.
Approximate geographic location derived from IP address — used to comply with region-specific restrictions and to prevent fraud.
Purpose of Information Use
qqgg uses the information it collects solely for the following legitimate and clearly defined purposes:
Account Management and Verification
We use your personal information to create, manage, and verify your account. Age verification is required to ensure responsible gaming and to protect minors. qqgg provides services only to those aged 21 and above.
Financial Transaction Processing
Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay. This information is needed to enforce the minimum deposit of ৳300 and minimum withdrawal of ৳500. Transaction history is analysed to detect fraudulent transactions.
Customer Service
Our 24/7 live chat support team uses your communication and account information to quickly resolve your complaints and questions. Records of previous communications are kept so you do not have to repeat information each time.
Security and Fraud Prevention
Technical and gaming data is used to detect suspicious activity, prevent multiple accounts, and stop bonus abuse. Overall platform security is ensured through SSL encryption and advanced security measures.
Product and Service Improvement
By analysing player behaviour and preferences, we further improve the game catalogue, bonus offers, and user experience. Your preference data may be used to send personalised promotional offers, but you can opt out at any time.
Legal Compliance
Records necessary to comply with applicable laws and regulations are maintained, and information is provided to relevant authorities. Information is also used to manage anti-money laundering (AML) and know-your-customer (KYC) processes.
Information Sharing and Disclosure
qqgg does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
| Recipient | Type of Information Shared | Purpose |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay) | Transaction details, account numbers | Processing deposits and withdrawals |
| Game software providers | Gamer ID, bet amounts | Operating games and ensuring fair play |
| Security and anti-fraud services | IP address, device information | Detecting and preventing fraud |
| Legal and regulatory authorities | Legally required information | Meeting legal obligations and complying with court orders |
| IT and cloud service providers | Encrypted data | Secure data storage and server operations |
Third-Party Agreements
We have strict confidentiality agreements with all third parties with whom we share information. They may only use the information for specified purposes and in accordance with our instructions. qqgg regularly reviews the data processing activities of third parties.
Data Security Measures
qqgg applies industry-leading technical and administrative measures to protect your personal information:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Servers are secured with advanced firewalls and intrusion detection systems.
Access Control
Role-based access control for staff and regular password changes.
Secure Backups
Regular encrypted backups and a disaster recovery plan.
Important: Although we follow industry-leading standards, no data transmission over the internet is one hundred percent secure. Keep your password confidential and avoid logging in on unfamiliar devices.
Cookie Use Policy
qqgg uses cookies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.
Cookies We Use
You can reject or delete non-essential cookies at any time by changing your browser settings. However, this may limit some functionality of the site.
Data Retention Period
We retain your personal information only for as long as necessary:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory obligations |
| Transaction records | 7 years after the last transaction | Financial audit and AML compliance |
| Customer service communications | 2 years after resolution | Service quality improvement and dispute resolution |
| Gaming history | While account is active + 3 years | Fair play verification and responsible gaming |
| Technical logs | 12 months | Security monitoring |
| Cookie data | Session cookies: on browser close; persistent: 12 months | Improving user experience |
At the end of the specified period, data is securely deleted or anonymised so that it can no longer be linked to any individual.
Your Privacy Rights
qqgg recognises and respects the following rights you have over your personal information:
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01
Right of access: You have the right to know what information we hold about you and to receive a copy of it.
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02
Right to rectification: You have the right to request correction of your information if it is inaccurate or incomplete.
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03
Right to erasure: In certain circumstances you have the right to request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
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Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
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Right to data portability: You have the right to receive your information in a structured, commonly used format.
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Right to object: You may object to the use of your information for marketing purposes or for direct promotional communications.
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Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise these rights, send your request to [email protected]. We will respond as quickly as possible after verifying your identity.
Protection of Minors
qqgg strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.
If parents or guardians suspect that their child is using our platform, please contact us immediately at [email protected].
Changes to the Policy
qqgg may update this privacy policy from time to time. For any significant changes, we will:
If you do not agree with the changes to the policy, you may close your account and contact us to request deletion of your information.
Have Privacy Questions?
If you have any questions or requests regarding your personal information and privacy rights, please contact us. Our team is available 24/7 to assist you.